Visitor
•
2 Messages
Techician never showed up
Received texts stating the tech was arriving/parking/gathering items -- if they did -- they then left without contacting me to let them in to our building.
Why would they not contact me before leaving?
Visitor
•
2 Messages
Received texts stating the tech was arriving/parking/gathering items -- if they did -- they then left without contacting me to let them in to our building.
Why would they not contact me before leaving?
XfinityPaula
Official Employee
•
1.9K Messages
2 hours ago
Hello user_ioapzs! I'm sorry that our technician did not make contact with you when they arrived. I like to think that they may have located an obvious issue and made the needed repairs, but I know that is not always the case. Is your appointment still listed in the Xfinity app? I would love to help out and make sure that any needed repairs are made and that we have your services working again 100%.
Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_ahrflj
Visitor
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1 Message
2 hours ago
Did you get a resolution to your issue? Our tech did not show up 3x as was promised and scheduled. The last one, yesterday, was not accompanied by any explanation from xfinity for why tech did not show up. I tried to get their attention on numerous venues-reddit, direct message, and no response or resolution yet.
(edited)
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