Regular Visitor
•
4 Messages
Tech visit survey
My internet and cable service was out for 24 hours from approximately 2:00 PM EST on March 2 until the March 3. A technician visited on March 3rd, and found that someone from Xfinity had disconnected the cable from the street to my house, and had put a terminator in its place. The tech reconnected it, but found there was some noise backfeeding from my wiring, and replaced some connectors to get the noise to acceptable levels. There was NO RECORD of the termination at Xfinity and we were not notified. This caused a great deal of wasted time. The tech said we'd get a survey, but never did. Please let me know how to give feedback about this visit.
XfinityMatthew
Official Employee
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1.5K Messages
13 hours ago
@jazzbone If you'd like our team to take a look at the account at all we certainly can. You can also provide any feedback you'd like to provide to us. Without getting into the account I cannot say for sure what happened or the reasoning your line got disconnected, but I do apologize for the inconvenience the shutoff has caused. If you'd like us to look into the account please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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