Good afternoon, @user_2l17bg! I apologize that your TV service has not been working. That is never something we want to happen. Our engineers are working on this concern. Some customers have reported they are able to watch again. Is your service still offline?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_2l17bg
Visitor
•
2 Messages
13 days ago
can you fix my cable and internet?
1
0
user_7vkpf2
Visitor
•
1 Message
10 hours ago
we're getting weak or no signal on our TV. the router seems fine. unplugged and replugged box already. no one at Xfinity knows what to do
1
0