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1 Message
Thursday, March 19th, 2026 1:27 AM
The line from roof is not sending signal to modem
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Expert
116.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Official Employee
2.3K Messages
1 hour ago
@user_cpwv5x Thanks for reaching out to our team for help with your signal concerns.
Can you tell us more about what's going on with your connection so we can help?
I would like to troubleshoot with you to resolve your concerns.
Is your modem powered on, and the lights are on?
Have you unplugged your modem ad router for at least 1-2 minutes?
Can you check to ensure all the connections on the modem and at the wall outlet are finger tight add secure?
EG
Expert
•
116.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityKei
Official Employee
•
2.3K Messages
1 hour ago
@user_cpwv5x Thanks for reaching out to our team for help with your signal concerns.
Can you tell us more about what's going on with your connection so we can help?
I would like to troubleshoot with you to resolve your concerns.
Is your modem powered on, and the lights are on?
Have you unplugged your modem ad router for at least 1-2 minutes?
Can you check to ensure all the connections on the modem and at the wall outlet are finger tight add secure?
0
0