Visitor
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2 Messages
Tech Support
I need help re-installing my box to my home TV. None of the tech videos or other materials on line are helpful. I need a tech to visit my home and I need to schedule a tech visit. The on line forum, including here, does not provide helpful information on how I can simply schedule a tech visit. I do not want to try to the online help--I need someone to come to my house. How do I do that?
user_3x5dxn
Visitor
•
2 Messages
19 hours ago
This is the standard answer I have seen. I have no idea what this means and when I follow the link, there is no such "Direct Message" icon.
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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