oh my God, I’m looking for like after hours tech-support it never was ever a problem even though Xfinity is closed at 9 PM and the lines are down. I should still be able to reach like a technician to walk me through why my box is not working and I just got my services turned back on. I’ve tried everything on my own and now I need someone to send a signal. I don’t wanna wait until the morning, so how do I get a hold of someone?
Can you clarify if your Internet or TV services are giving you an error message or error code?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I’m really sorry to learn about this expereince and having to deal with this, especially late at night. I completely understand how stressful this is when you have a home‑school student relying on the connection. We are the right team of experts to help with this over virtual land. To further assist, I would like to pull up the account to look at what's going on. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChristy
Official Employee
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2.7K Messages
4 months ago
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user_q41qwj
Visitor
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3 Messages
2 months ago
oh my God, I’m looking for like after hours tech-support it never was ever a problem even though Xfinity is closed at 9 PM and the lines are down. I should still be able to reach like a technician to walk me through why my box is not working and I just got my services turned back on. I’ve tried everything on my own and now I need someone to send a signal. I don’t wanna wait until the morning, so how do I get a hold of someone?
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