Tech support- CANCEL MY WIFI

It seems impossible to cancel WiFi service with Xfinity / Comcast!

I have had service for years and transferred to a new location.

now I must cancel due to a move and no one is helpful in customer service.

Can you please help?

Responses

Oldest First

Selected Oldest First

EG

Expert

•

115.7K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityQue

Official Employee

•

391 Messages

2 days ago

user_972aef, hello there and thanks for reaching out regarding your concern. I totally understand your frustrations and I am here to help out. I hate to see you leave, but I know moving can be a ton as well. Before proceeding, do you have any Comcast/Xfinity owned equipment that needs to be returned? Internet gateway, TV equipment, or Flex/XUMO streaming box(s)?

2

0

Customer Service

user_972aef

Tech support- CANCEL MY WIFI

EG

XfinityQue

New to the Community?