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user_972aef
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Visitor

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4 Messages

Tuesday, January 27th, 2026 9:19 PM

Tech support- CANCEL MY WIFI

It seems impossible to cancel WiFi service with Xfinity / Comcast!

I have had service for years and transferred to a new location.

now I must cancel due to a move and no one is helpful in customer service.

Can you please help?

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Updated 

9 days ago

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EG

Expert

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116.8K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityQue

Official Employee

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507 Messages

2 months ago

 

user_972aef, hello there and thanks for reaching out regarding your concern. I totally understand your frustrations and I am here to help out. I hate to see you leave, but I know moving can be a ton as well. Before proceeding, do you have any Comcast/Xfinity owned equipment that needs to be returned? Internet gateway, TV equipment, or Flex/XUMO streaming box(s)? 

 

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user_972aef

Visitor

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4 Messages

@XfinityQue​ Hello and thank you for your reply.

Yes, I have an Xfinity router and a storm surge battery back up. (Internet only account)

My wifi account # - (EDIT - Personal Information)

I can return the equipment to the Xfinity store nearby.

How should I proceed?

(edited)

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2 months ago

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XfinitySeth

Official Employee

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938 Messages

We hate to see you go, but we're happy to help assist with any change you need to make as a result of the move! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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2 months ago

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user_972aef

Visitor

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4 Messages

Thank you for assisting me. I have followed your instruction and sent a message with the requested info to "Xfinity Support" via new message.

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2 months ago

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