Visitor
•
1 Message
tech service
We had a new outside cable installed almost a month ago. The cable is still laying across my driveway and lawn. I have dealt with the chat agents at least four times now, each time receiving assurance they have scheduled a team to come out within 24 hours. Clearly, no such arrangements were ever made. Whart needs to happen here to get this taken care of?
user_5w15rf
Visitor
•
7 Messages
16 hours ago
This link https://www.xfinity.com/support/articles/underground-wiring is a great resource. It can take up to 14 business days to get completed , the article gives you info on what could cause delays
0
0
XfinityQuemekia
Official Employee
•
327 Messages
15 hours ago
Hello @rward1a I hope your day has been going well. Have you confirmed that the appointment has been scheduled? If so, this usually takes more than 24 hours. Here is more information on what to expect: https://www.xfinity.com/support/articles/underground-wiring.
If you are not sure if it has been scheduled,
send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0