Visitor
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1 Message
Tech said sorry we missed you.
I have been waiting for the tech to show up since 5pm. At around 6:30pm to 6:45pm. I get a text saying sorry we missed you please reschedule.the tech never showed up so how did they miss me? Im paying for a service I can't even use. I want a full refund for what I have paid for. This is unavailable for your technician to lie like this. Reflects on the company.
XfinityJohnG
Official Employee
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2.8K Messages
2 hours ago
Thank you very much for reaching out here. I am sorry to hear about that experience, and will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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