1 Message
Tech removed lid to Comcast utility box, box is now wide open
A comcast tech visited my home to inspect the cabling in the comcast utility box outside my house. He did not close the box when he left, so now it's wide open with exposed cables spilling out and exposed to the rain and snow. I have the lid, but I don't see any way to reattach it. I called Comcast, and they said it should be locked and they would schedule another technician to come and put a lid back on and lock it. This second technician was supposed to come on Friday, but never showed. I tried calling again but cannot get to talk to a human through the phone tree or the chat interface. I have a ticket number, but entering it into the chat interface does nothing.
EG
Expert
•
112.9K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBenny
Official Employee
•
1K Messages
2 years ago
@user_wrv148 We can get one out asap. Send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed method to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0