Tech refused to install service

We had a install scheduled for today, 7/13/2024, with a window of 8-10 am. He arrived at 8:25 am and my husband met him outside to show him where service was to be located. When we scheduled this install we told them we had a computer upstairs we needed hard wired and where we wanted everything installed. My husband showed him where the old wire was and where is was ran. This tech said he was just to turn on service and nothing else because running the wire would take 2 hours. He told my husband he would have to call customer service and then this man just LEFT without a word. There is already an existing hole in the wall for him to insert his wire when he pulled out the old wire all he had to do was run it from the box to the upstairs office, which we told them when we scheduled the install. Now customer service is saying they don't have anyone to come out today to install our service and we would have to wait a week. My husband took today off work for this install and now will have to take another day off for another person to show up. I don't think so. What are we paying $100 for if all the tech is supposed to do it turn on the box on the side of the house. Our current service had NO problems running this wire and never said anything about it being a problem because THERE IS ALREADY A HOLE IN THE WALL FOR THE WIRE! And for this tech to just leave without a word? What kind of service is this?