Visitor
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2 Messages
Tech no-show, appt canceled
How do I talk to a person about this. My internet has been out for 2 days since they did work in the area. I took time off to wait for them. They said they were here, but I even went outside to wait for them. I need my inrnet!
XfinityBenjaminM
Official Employee
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2.2K Messages
29 days ago
Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble with your services. We'll be happy to help and look into the appointment you mentioned as well. Please send a Direct Message with your full name and address.
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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melissa.w
Visitor
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2 Messages
20 days ago
I don’t get the direct message option. I have tried several times. The issue has finally been resolve d after more phone calls where I had to fight to be heard that yes, I’d tried resetting, it had already been determined the issue is outside and no, I didn’t want to talk about plan at this time, I just wanted my service back after 5 days of being without. I took even more vacation time to wait for my 3rd appointment where I finally got someone who both showed up and was competent. I wasted a lot of vacation time and part of my Saturday, plus all my phone data due to lousy information sharing and people not doing what they should have. Very displeased. The final tech was excellent, but the rest was completely ridiculous. Especially chat ‘help’. There are also scammers within and this should be investigated. SMH.
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