3 Messages
Tech no show appt today; chat impossible to use
I spoke with an agent via text on Friday who scheduled a tech to arrive today between 10-12 to relocate and bury my outside line. I called Saturday to confirm as I never received a text and they did state I had the appointment. I have been on hold or chat all day. Stating there was an outage in my area and I have another appointment for tomorrow but again, no text confirmation! I’m ready to cancel! Please help!!
Accepted Solution
XfinityJohnG
Official Employee
•
2.2K Messages
5 hours ago
Thank you for reaching out to us here. I will be happy to check on any scheduled appointment on your account from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_d8hp4s
3 Messages
4 hours ago
Thank you! Sending a message!
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