Visitor
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5 Messages
Tech never showed
Tech was scheduled to perform a simple task that would take 30 seconds. The tech never showed up. Called xfinity and the recording said they fixed the issue however this issue requires physical appearance. After getting on the phone with many different agents, we were told different things and transferred all over the place. It's a complete circus with this company. We found out from a customer service agent that the tech tried calling once and since he didn't reach us he cancelled the appt. We never received any call. Regardless why wouldn't the tech just come to the appt? This is the most obsurd company I have ever dealt with in my entire life. Lazy and extremely unprofessional, they have no clue what they are doing. I was transferred to 4 different people and still do not have my issue resolved that would literally take 30 seconds. It seems very difficult to find someone who is true to their word or honest these days and it's very hard to find a worker at a company that is genuine, honest, motivated, or humble.
CCTimothy
Valued Contributor
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406 Messages
2 years ago
I'm sorry that you're going through this, @Jayajay, but would like to help.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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Jayajay
Visitor
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5 Messages
2 years ago
So the tech guy was suppose to try and come again . We were told to wait 2 hours to get a call and then between 1-3 the guy would come. Right before the 2 hours were up, we get a call and it puts us in the queue to "tech". We waited on hold for 20 min. A lady came to the phone and told us the tech guy said he tested our signal and it's fine. We reiterated that it isn't the signal, it's the frequency that needs changed. We had repeated ourselves multiple times concerning the issue yet the tech still decided that since the signal was fine that he didn't need to come. However, the issue with the internet lies with the frequency and the modem company even had us write down the issue to make it easier on the tech and the tech still didn't find it necessary to come because we had a "signal"
(edited)
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