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user_lyg9eu
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1 Message

Saturday, August 22nd, 2026 3:32 AM

Tech left and agent lied

I had scheduled a tech to come two weeks ago and the appointment was canceled due to the tech not being able to make it out. I rescheduled for today and got a call that the tech would be late. I saw the tech pull up next to my house and then leave without coming to the door. I started a chat with an agent who assured me that a tech was coming. First the agent said the tech was 30 minutes out and then after 30 minutes, said the tech was 25 minutes out. Meanwhile, the agent was very pushy on changing my plan which I told him no several times. The agent left the chat after getting close to the second 25 minutes. A tech never arrived and a new agent could only schedule me a new tech on Tuesday. This experience is making me consider moving to a new internet provider 

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Updated 

3 hours ago

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EG

Expert

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120.2K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcus

Official Employee

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2.3K Messages

3 hours ago

user_lyg9eu thank you for using the Xfinity Community Forums page to reach out today. First and foremost, apologies for the miscommunication related to the technician visit. We want to ensure your visits are honored to maintain the positive experience and expectation you have of us. I would like to see the notations on your account related to the original appointment being missed. 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

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  7. Type your message in the text area near the bottom of the window.
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