Tech help

I have been trying for 2 weeks now to get a tech out here to run a new line from the telephone poll to my house. Everyone i have talked to said they would send someone out. Nobody if this is how you treat you customers then i don't need you that bad. Also, how can you say I'm late on a payment and going to turn off my service when i have not had service yet. Not the best company i would say and nor worthy of my money.