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user_7j17yo
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Wednesday, August 21st, 2024 2:06 PM

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Tech help

I have been trying for 2 weeks now to get a tech out here to run a new line from the telephone poll to my house. Everyone i have talked to said they would send someone out. Nobody if this is how you treat you customers then i don't need you that bad. Also, how can you say I'm late on a payment and going to turn off my service when i have not had service yet. Not the best company i would say and nor worthy of my money.

Question

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Updated 

8 months ago

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EG

Expert

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110.1K Messages

8 months ago

The concern is not "E-mail" help related.................................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

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XfinityPaula

Official Employee

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1.4K Messages

8 months ago

@user_7j17yo Hi there, and thank you for contacting us on our Xfinity Forums! I'm sorry your experience starting out with Xfinity is going so poorly. And for the trouble you have been having with receiving a technician to run the drop connection for us. I know our service is vital, and any delay can be greatly impacting. Please allow my team to help out and scheduled the appointment for us and connect to local to ensure we connect the line. 

Please send us a direct message with your name and service address. From there we will help make sure one of our awesome technicians connect the line for us. 

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XfinityPaula

Official Employee

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1.4K Messages

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@EG Thanks for moving the post over for help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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