U

Visitor

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1 Message

Tue, May 11, 2021 11:30 PM

Tech fell through ceiling....comcast has not gotten back to me

Its been over a month since the incident.  We remodeled our house and not even a week after we finished, a comcast tech fell through my sons bedroom ceilling.  Its been over a month and Comcast has yet to address this issue.  Ive made multiple attempts to reach out to anyone, including the 3rd party technician company that did the install.  It feels like my attempt to resolve this issue is falling on deaf eres and blind eyes.  Someone needs to get back to me to address this issue ASAP or I'm going to have to take further action.  This is not a service issue, this is property damage claim and pure negligence.  

Responses

ComcastAmir

Official Employee

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6.3K Messages

1 m ago

Hello , thank you for taking the time out of your day to get this concern addressed. I sincerely apologize for the damage done to your home, and I can certainly understand your frustrations at this point. I know I'd be in the same boat if I were you, as a matter of fact just recently my hot water heater went out (still under warranty) and I've been given the run around for 3 days now. But no need to worry I will do my best to ensure that this gets handled in a timely manner. To better assist you could you please send me a private message by clicking on the "Chat" icon at the top right hand corner of your forums page and provide your full name? 

Again

Expert

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25.8K Messages

1 m ago

  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

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