1 Message
Tech didn't show up for appointment
Ever since I requested service with xfinity it has been a.complete nightmare.I requested new service for installation 11/15/24.Tech came out and did nothing and was rescheduled after fighting through chat and customer service. Where I was told that if I didn't want to wait for another appointment that there was always ATT.WOW! Finally.got.service 3 days later and everysince my Tv has been freezing up.Tech was to.come out today and never showed up.I know.xfinity like to say that this rarely happens but that's not true at all.Tommorrow I will be filing.another complaint with the FCC about this service because this is ridiculous and un.called for.No.company should have this much power and treat customers like.[Edited: Profanity]?
Regina
XfinityKrista
Official Employee
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1.5K Messages
5 months ago
Hello @user_vfeek7, thank you for taking the time to reach out on social media. I understand your concern with the cable service, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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EG
Expert
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110.1K Messages
5 months ago
The concern is not "Channels And Programming" help related.......................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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