Visitor
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1 Message
tech didnt finish job
The line didn't get buried, he said he had to put the job on hold due to no signal at the fiber tap. the line is unburied. i called customer service to try and set up a appointment to finish the install so I can have internet. but they said the line had to be buried first but there's no new update or status
XfinityJamesC
Official Employee
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2.7K Messages
2 hours ago
Greetings, @user_hdiyho! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your service hasn't been connected yet, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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