1 Message

Wed, Jun 29, 2022 7:41 PM

Tech. Come to house appointment

Need a coil cord output for my internet service 

Official Employee


117 Messages

2 m ago

Hi there! I hope you are having a great day so far! Are you inquiring about a coil from the pedestal to your home? 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.



2 Messages

1 m ago

Need a new remote  will not let me change channels

Official Employee


409 Messages

Hello there; good morning! Thank you for bringing this to our attention through our Forums! We can totally get you hooked up with a new remote; not a problem. Can you please send us a private message, including your full name, and your full address?


You can do so, by clicking on the chat icon, in the top right-hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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