Visitor
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5 Messages
Tech assisted installation $39.99
I have a question about your technician assisted installation for $39.99.
I understand that the technician will explain to me what I need to do to activate my services, but he is not supposed to stay there with me, holding my hand while I activate the services. Once he has showed me what I need to do, he will take off for his next customer or whatever.
If I prefer for the technician to stay until my services are fully activated, I would need to upgrade my appointment to the professional installation type for $89.99, correct?
XfinityMarshante
Official Employee
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1.3K Messages
9 hours ago
Hello @user_srbw3y, thank you for taking the time to leave a post. I can certainly understand wanting to know exactly what level of support to expect before your appointment. Based on the installation options, your understanding is correct. With a Technician Assisted Installation, the technician delivers the Getting Started Kit and verifies the connections for up to three outlets/devices. Still, you are responsible for completing the equipment setup and activation yourself. If you prefer that the technician remain on-site to handle the installation, setup, and activation of all services and equipment for you, then a Professional Installation would be the appropriate option. With that service, the technician enters the home and completes the full installation and activation process.
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