Skip to main content

    Support

    Offers

U
user_jdn5mx
1st Topic

Visitor

 • 

1 Message

Friday, May 23rd, 2025 4:23 PM

Tech appointment

How can I schedule a tech appointment? I have gone through the troubleshooting steps through my TV and on my phone and I never can get to the point of having a tech scheduled.

Question

 • 

Updated 

17 days ago

54

2

0

XfinityJamesC

Official Employee

 • 

2.2K Messages

26 days ago

Greetings, @user_jdn5mx! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about scheduling a repair visit. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

0

0

user_daxhap

Visitor

 • 

1 Message

22 days ago

I have Wi-Fi problems!!!it’s been 4 days I have gone thru everything with everyone!!! I want a Tech Appt!!

3

0

XfinityQuemekia

Official Employee

 • 

220 Messages

Hi @user_daxhap I am sorry to hear about your Wi-Fi problems for the past few days. I'm sure that can be a bit frustrating. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Xfinity Community Forum

Need Help? Find Solutions, share knowledge and get answers from customers and experts.

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

user_x0b8wc

Visitor

 • 

1 Message

I need a tech appointment....have went through repeated rounds of troubleshooting...your system is built to oodle loop. 

Like

Reply

17 days ago

0

XfinitySeth

Official Employee

 • 

171 Messages

We appreciate you taking the time to leave a comment and share your experience user_x0b8wc! Above all else, we want to help with any service issues you may be experiencing asap! 

In order for us to better assist you, please find the most appropriate public board for your question or concern type and post it there. If needed, we may invite you to send us a Direct Message for additional assistance 👍

Like

Reply

17 days ago

0

forum icon

New to the Community?

Start Here