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user_zxvs5j
1st Topic

Visitor

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2 Messages

Sunday, May 18th, 2025 10:15 PM

Tech and chat agents

Tech scheduled window missed for two days straight. All chat agents promise that tech will get to and call within a certain time frame. No call from tech or any communication of window pushes or reschedule to customer. Process is frustrating.

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Updated 

1 day ago

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XfinityDilary

Official Employee

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2.2K Messages

1 day ago

 

user_zxvs5j Thanks for posting on our Community Forums for assistance. I'm sorry to hear about the technician visit not being completed as expected. We'd like to help investigate. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

1

user_zxvs5j

Visitor

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2 Messages

I have sent a DM to xfinity support

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1 day ago

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