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solarium
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Friday, April 24th, 2026 4:19 AM

Team USA Puzzle

I successfully redeemed the Team USA puzzle reward on March 12th and it was supposed to be mailed to my home address, but it hasn’t arrived yet. When can I expect it?

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56 minutes ago

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XfinityRay

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7 hours ago

Good evening, @solarium! That's awesome that you were able to redeem a Team USA puzzle through your Xfinity Membership rewards! If you log into your membership page, https://www.xfinity.com/membership, do you see further information listed about when that is expected to ship? 

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solarium

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No, it’s in the completed section now instead of the active section and there is no shipping information. 

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7 hours ago

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XfinityJoe

Official Employee

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1.3K Messages

Good morning, @solarium did the change in status from Active to Completed happen recently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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56 minutes ago

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