Target Scam today

Hello, and thank you for joining the Xfinity Forums community for help. You've reached the right team. I am saddened to read of the news and appreciate the opportunity to help in every way I can. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I just had the same thing happen to me.  Did you get any response?

I've received calls before that say that my discount is about to expire and I usually delete them from my voice mail box on my cell phone.

As a rule of thumb, good , safe practices for your password are suggested. 2 Factor is a great one. You can find out more on how to secure your account here:

https://www.xfinity.com/support/articles/two-step-verification-xfinity-app-setup

And also, Xfinity will NEVER send codes to you  unsolicited except through official means: 

*You are in your account yourself and the website may need more authentication in which they will send a code

*You are working with someone from Xfinity through official means, either on the phone or through the forums. Always make sure that you follow their leads to message you and never message scammers

*Xfinity Chat reps which may need to access your account - only provide them the code in the official chat.

Otherwise, ignore the unsolicited requests and perhaps report them to your cell phone providers SPAM short code. 

I really appreciate all the help. It really scared me.