Visitor
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1 Message
Target Scam - need Customer Service!!!!
I am incredibly frustrated with Xfinity. I recently fell for a scam and paid $780 in Targeting gift cards to some scammers because I was trying to negotiate a decreased monthly payment.
I was trying to negotiate a decreased monthly payment because Xfinity arbitrarily increased my monthly bill WITHOUT ANY NOTICE OR COMMUNICATION outside of a posted bill with an increased amount. Additionally, I have found it exceedingly difficult to reach any REAL customer service rep, as they are using AI for all customer service.
I fell for the scam because the scammers had information on the card I was using to pay for my internet, my email, and my home address. Additionally, they were able to post a payment to my account!!!! I have 2 factor authentication enabled, so I have no idea how they did that.
I would love to speak with an Xfinity support person to smooth over this issue and pursue a resolution. Thank you.
XfinityEricB
Official Employee
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2.1K Messages
5 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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Expert
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31.4K Messages
4 days ago
@Jfrusse_23
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