Target Scam - need Customer Service!!!!

I am incredibly frustrated with Xfinity. I recently fell for a scam and paid $780 in Targeting gift cards to some scammers because I was trying to negotiate a decreased monthly payment.

I was trying to negotiate a decreased monthly payment because Xfinity arbitrarily increased my monthly bill WITHOUT ANY NOTICE OR COMMUNICATION outside of a posted bill with an increased amount. Additionally, I have found it exceedingly difficult to reach any REAL customer service rep, as they are using AI for all customer service.

I fell for the scam because the scammers had information on the card I was using to pay for my internet, my email, and my home address. Additionally, they were able to post a payment to my account!!!! I have 2 factor authentication enabled, so I have no idea how they did that.

I would love to speak with an Xfinity support person to smooth over this issue and pursue a resolution. Thank you.