Visitor
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4 Messages
Tap runaround
Need tap and wire to house hooked up. Techs ran a whole new line from street to house pole. But didn't install tap or hook up the line to house. Keep sending a in house technician who just says a maintenance person has to come around. But has yet to happen. One would think you could give a approximate time like with all other outages but no. Just the run around. I expect more professionalism from a company making so much money off me every month. I have mobile, home phone, internet, and cable for 15 or so years. This is unacceptable
XfinityOrlandoM
Official Employee
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1.3K Messages
6 days ago
@Justinkm
Thank you for reaching out to our social media team, it’s great we can connect this way! I'll be happy to assist you with getting the proper technician out to have the tap run. Go ahead and send me a direct message.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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