Visitor
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1 Message
Tap Installation
We recently signed up for service. a troublesome pole was repaired and now the fiber cables have been lashed and the pole is stable for Xfinity to come out and install a tap, unfortunately of the 2 time we've had a technician out to the home we're try to get set up, they have been unable to install our router and modem as a tap has not been installed on the pole, and the closest is rather. we have been waiting WEEKs to start service with no word of when our new tap is to be installed. who do i get in contact with?
EG
Expert
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116.4K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.5K Messages
7 hours ago
Hello @Superuser777 We will want to take a look at the account. But we can certainly get this moving in the right direction for you. If you could please send us a direct message with your full name and the service address we can get started on that for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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