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user_n6zfse
1st Topic

3 Messages

Friday, January 5th, 2024

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Tap installation

About 1-2 weeks ago a tech came to my address and said it is serviceable (I have the support ticket). He said that a tap is going to need to be installed and that they’d be at my house 3 days later on January 1st from 1-3 to install the tap and run a line. No one showed. I’ve had no one contact me. Anyone im about to get ahold of from Xfinity knows nothing and promised me that I’d have Wi-Fi on January 1st. I work from home. I’ve been out of work for 2 weeks now. I’m going to loose my job. Thanks Xfinity. 

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Updated 

1 year ago

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XfinityRichard

Official Employee

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2.2K Messages

2 years ago

Hi there, @user_n6zfse ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the trouble this is causing you, let's look into this deeper. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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user_n6zfse

3 Messages

@XfinityRichard​ no it was not resolved. Worst company ever by far. Don’t deal with Xfinity if you don’t have to. 

1 year ago

0

user_ne8439

1 Message

2 years ago

I am going through the same situation I also work from home and it has been a month since trying to get WiFi installed every time I talk to someone over the phone they have no idea of anything. This honestly is the worst company I have ever dealt with and it’s a shame they are the only providers in my area. I would ask for help but unfortunately it seems that anyone from this company is incompetent of helping with anything.

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user_n6zfse

3 Messages

@user_ne8439​ yup it’s absolutely ridiculous. I’m still trying to get them to come install a tap. It’s been almost 2 months now. They keep sending someone to bring a router and hook up the line and if they show up they just end up leaving saying a tap needs to be installed. Despite me telling them multiple times a tap needs to be installed. I’ve given up. There the only providers in my area as well. The messed up part is the closest tap is 325 feet away. And they won’t do it because it’s more than 300 feet. 

1 year ago

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