Good afternoon, user_k9rw2h. I hope your Saturday is going well today! Thanks for reaching out to our XFINITY Community forum. You have reached our Live Digital Care team here. How may we assist you today?
With the error message is there also an error code @user_3063bl? When restarting the TV box, did you get the welcome reboot screen?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityNatalie
Official Employee
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535 Messages
21 hours ago
Good afternoon, user_k9rw2h. I hope your Saturday is going well today! Thanks for reaching out to our XFINITY Community forum. You have reached our Live Digital Care team here. How may we assist you today?
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EG
Expert
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115.4K Messages
19 hours ago
Concern moved here to the Customer Service help section.
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user_3063bl
Visitor
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4 Messages
19 hours ago
I’d like to speak to a live agent please
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