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Murf1954
20th Anniversary celebration
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31 Messages

Monday, May 5th, 2025 6:46 PM

Talk to someone (Edit)

I need to know why my account price went up when I'm not getting half the channels you say I am. I am about to cancel Comcast. It went from $115 to $138, and why is that? [Edited: "All caps"]

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Updated 

2 days ago

 • Edited

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XfinityMatthew

Official Employee

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102 Messages

2 days ago

Hello Murf1954 , I understand your frustration seeing a change in price on the bills and missing channels. I would be happy to check into your package and account and see what is going on. Was the price change just this month, or when did the increase occur?

 

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Murf1954

Contributor

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31 Messages

yes why has it gone up and   after looking a tmy list half of the channels   i do not have

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2 days ago

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Murf1954

Contributor

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31 Messages

@XfinityMatthew​ no it was not answered

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2 days ago

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Murf1954

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31 Messages

do you want me to cancel  my account

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2 days ago

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XfinityMatthew

Official Employee

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102 Messages

I can check the account to see what is going on. In order to do so please send me a direct message with your full name and the address, and we can look into everything for you. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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Murf1954

Contributor

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31 Messages

@XfinityMatthew​ Comcast  is   updating my payment why

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2 days ago

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Murf1954

Contributor

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31 Messages

2 days ago

 i anm a bout to cancel  comcast

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Murf1954

Contributor

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31 Messages

2 days ago

are you wanting me to quit  comcast i will if  the price goes up

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