U

Visitor

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2 Messages

Thursday, May 29th, 2025 12:37 PM

Talk to Actual Human

Xfinity doubled my bill with no explanation. It  is impossible to talk to a human. I am cancelling this service if I can't speak to a human. The xfinity assistant stuff is [Edited: "Language"].

Official Employee

 • 

1.9K Messages

3 days ago

 

user_1cfyg2, Hello, and thank you for reaching out to Xfinity Support. I would be happy to review your billing concerns and see if we can find a better fit for your needs and budget.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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