U

Visitor

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2 Messages

Thursday, May 29th, 2025 12:37 PM

Talk to Actual Human

Xfinity doubled my bill with no explanation. It  is impossible to talk to a human. I am cancelling this service if I can't speak to a human. The xfinity assistant stuff is [Edited: "Language"].

Official Employee

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1.9K Messages

26 days ago

 

user_1cfyg2, Hello, and thank you for reaching out to Xfinity Support. I would be happy to review your billing concerns and see if we can find a better fit for your needs and budget.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Visitor

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1 Message

18 days ago

I have been through all the robot help. My WIFI does not work on my smart tv. It was working when I went for coffee. I left the show on. Came back no signal. Can’t connect to anything keeps comings back with Woops. They said that they fixed something in my neighborhood and now my service doesn’t work. 

Official Employee

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1.7K Messages

 

Hello user_34m2n0 thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums!  What specific error messages and codes are you seeing on the TV? Is this only affecting one channel or all channels? Can you still access content like On Demand or DVR recordings? 

 

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