Visitor
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2 Messages
Talk to Actual Human
Xfinity doubled my bill with no explanation. It is impossible to talk to a human. I am cancelling this service if I can't speak to a human. The xfinity assistant stuff is [Edited: "Language"].
Visitor
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2 Messages
Xfinity doubled my bill with no explanation. It is impossible to talk to a human. I am cancelling this service if I can't speak to a human. The xfinity assistant stuff is [Edited: "Language"].
XfinityAngie
Official Employee
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1.9K Messages
26 days ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_34m2n0
Visitor
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1 Message
18 days ago
I have been through all the robot help. My WIFI does not work on my smart tv. It was working when I went for coffee. I left the show on. Came back no signal. Can’t connect to anything keeps comings back with Woops. They said that they fixed something in my neighborhood and now my service doesn’t work.
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