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user_fx823h
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Thursday, December 26th, 2024 11:42 PM

Talk to a real person

How can i talk to a real person. My cards are not going though even though I have money and O want to pay my bill. robot does not understand 

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Updated 

20 days ago

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XfinityVictor

Official Employee

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1.1K Messages

1 month ago

 

user_fx823h Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_gkc372

1 Message

I want to take to a real person

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23 days ago

0

XfinitySheila

Official Employee

 • 

974 Messages

 

user_gkc372 Hi there! Please send us a message to help. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

0

user_oxqhlf

2 Messages

Can’t pay bill till next week 

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20 days ago

0

user_oxqhlf

2 Messages

Can’t pay bill till Jan 22

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20 days ago

0

XfinityDena

Official Employee

 • 

2.8K Messages

Hello @user_oxqhlf ! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account. As a single mom I understand that sometimes we all need a bit of extra time to make a payment to a bill. Have you followed the link: https://www.xfinity.com/support/articles/set-up-payment-arrangement to set up an arrangement if the account is eligible?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

20 days ago

0

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