1 Message
talk to a person
How do you actually talk to a person at Xfinity? The Xfinity assistant is completely useless, just asking the same questions on a loop, and the phone just keeps sending me back to Xfinity assistant, which again, is totally useless. Does no one work at Xfinity anymore????
EG
Expert
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111.4K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.3K Messages
3 months ago
Hey there, user_a4hh5z! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the Xfinity Assistant, and getting help with your concerns. Can you share with us some details of the concerns you have regarding your Xfinity services?
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FKLZ06
Visitor
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2 Messages
20 hours ago
I'm trying to upgrade my service - the xfinity assistant is a joke. Need a rep to review options. Xfinity assistant keeps going in a loop over and over again. It's telling me to go the the web, my Xfinity internet is down - so how the F can I go on the web? Terrible bot designed for the 1980's. I'm cutting the cord and now that phone carriers are offering streaming it is the way to go.
Worst customer service I have ever seen.
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