Talk to a PERSON

Can someone please tell me how I can actually talk to someone who works for Comcast instead of their stupid bot??!!?!

I’m seriously ready to drop Comcast for my local fiber provider.

Sincerely,
Extremely dissatisfied customer!!!

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Responses

CCMartin

Gold Problem Solver

•

2.9K Messages

5 years ago

Hello, @Nrjrhollo,

Our team here on the Xfinity Forums can help.

Can you please private message me your full name and service address? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

0

ASACETO

Visitor

•

1 Message

4 years ago

We have the same problem and same solution

1

0

XfinityRaul

Official Employee

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2K Messages

Hello, @ASACETO. Thanks for reaching out about needing help. For future reference, it is better to submit your own post for help as it creates a ticket, and sometimes posting on an old thread can delay getting help. We definitely want to make sure the correct steps are taken to get you service and our Twitter team has all the tools to do that(same as us) and I am confident they can make sure the work gets done as fast as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

Customer Service

Nrjrhollo

Talk to a PERSON

CCMartin

ASACETO

XfinityRaul

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