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Susan4Ks
1st Topic

Visitor

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1 Message

Monday, March 10th, 2025 5:57 PM

Talk to a live person about promotional discounts

I want to review offers line by line on a promo deal you offered - looks too good to be true. I have extra TV boxes and the chat bot was saying those fees are included in the price it quoted. Not sure if that's true. Hard sell to sign up for xFi complete. No installations changes (you'll set it up in my home for free?). Couldn't address my existing discounts. Wouldn't/couldn't email me the details - just wanted to include a consent form in the link. Like most of your customers, very frustrated. StarLink is looking better and better.

Update: The bot finally texted that I could speak with a live person and gave me a "virtual hold confirmation number". I was to wait for the call. Still waiting . . . Probably didn't want to deal with my questions anymore and texted this to get me off his queue.

Question

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Updated 

2 months ago

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XfinityAmandaB

Official Employee

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2.2K Messages

2 months ago

 

Susan4Ks Thank you so much for reaching out for help with promotion options. We are always happy to take a look at options with you. I will let you know. Emailing an offer's details is only available through our order approval process. We would not be able to send an outside email with the details you are looking for, but we can for sure go over the details you are looking for and provide what ever details you need. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

 

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