Talk to a live agent

I have been trying to talk to a live agent the kind you can speak to but can’t get past the automation. It is very important that i speak with a live agent because I have some important issues to discuss on my account. Please call me at [Edited: "Personal Information"] my name is Sharee [Edited: "Personal Information"] and I have a steaming account with you.

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XfinityChristy

Official Employee

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2K Messages

2 months ago

user_dws9yi Hello and thank you for reaching out via our Xfinity Community Forums. I completely understand your frustration with automated systems! Sometimes, you just need to talk to a real person, especially when you have important account issues to discuss. I totally get it. I appreciate you reaching out here. As a member of the Digital and Social media team I can help with all your billing and service concerns. To get started, could you please send me a direct message with your full name and address? This will allow me to securely access your account information to assist you. I know how important it is to get your concerns addressed, and I'll do everything I can to do just that.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_1b488d

Visitor

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1 Message

@XfinityChristy

I cannot get to a live agent to discuss my issues. I need someone to help

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10 days ago

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XfinityMarcos

Official Employee

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2.3K Messages

Hi user_1b488d, I know it's not a great feeling to struggle to get the support you need, but you've come to the best Forum for help. Are you able to create your own post in the relevant support board with the details regarding your concern?

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