@user_858jly Will you provide us with some more context please? You're not able to take all of your Xfinity channels with you on the go and have access to a limited number of channels when you're not connected to your in-home network. Check out the list of channels you can stream from outside the home.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Ask to purchase a plan, then a live agent will get on.
Everyone here is a living breathing person and the Official Employees are Corporate Employees.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
SOMEONE WANT TO EXPLAIN TO ME WHY AFTER MULTIPLE ATTEMPTS THE ASSISTANT DOES NOT CONNECT YOU TO A LIVE AGENT WHEN REPEATEDLY SAYING THAT IS WHAT YPOU WANT? "TROUBLESHOOTING" HAS BEEN DONE ON MY ISSUE, TRYING TO SCHEDULE SERVICE THAT XFINITY SAID "THEYT'D CONTACT ME",,AND I HAVE NOTHING.
FOR THE OVER 300$ I PAY EVERY MONTH FOR 2 ACCOUNTS AND I CANNOT TALK TO ANYPONE,,I AM WILLING TO CANCEL THIS SERVICE SOON
Good morning FIREREALTY. Thank you for reaching out to us and sharing your experience with the assistant through our Xfinity Forums. I'm very sorry to read of the trouble you have been having with the assistant and reaching a live agent. I know how frustrating it can be especially when you are having a service issue. I would love to help out and set up an appointment for us. I want to help make sure your services are working again as soon as possible.
What service issue are you having?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am beyond frustrated. I’m 75 years old and recovering from spinal surgery. Xfinity informs me I need a new gateway. I would love to schedule an appointment to have a tech deliver and install at my expense. Unfortunately all the AI prompts don’t help and I’ve tried by phone and online with no success. This is unacceptable service.
Thank you for reaching out here @user_0vdkaz. We would be happy to assist you from here with getting a upgraded modem installed. Could you send me a direct message with the full name and complete address for your service?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_3uj9r6 Thanks for letting us know. We made fixing the wifi easy with the steps here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. It will check everything and make sure you are online, or schedule a tech if needed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAngie
Official Employee
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2K Messages
7 months ago
6
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user_kn4rbo
1 Message
6 months ago
Ask to purchase a plan, then a live agent will get on.
1
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FIREREALTY
1 Message
6 months ago
SOMEONE WANT TO EXPLAIN TO ME WHY AFTER MULTIPLE ATTEMPTS THE ASSISTANT DOES NOT CONNECT YOU TO A LIVE AGENT WHEN REPEATEDLY SAYING THAT IS WHAT YPOU WANT? "TROUBLESHOOTING" HAS BEEN DONE ON MY ISSUE, TRYING TO SCHEDULE SERVICE THAT XFINITY SAID "THEYT'D CONTACT ME",,AND I HAVE NOTHING.
FOR THE OVER 300$ I PAY EVERY MONTH FOR 2 ACCOUNTS AND I CANNOT TALK TO ANYPONE,,I AM WILLING TO CANCEL THIS SERVICE SOON
1
normamil
Visitor
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7 Messages
5 months ago
I am not able to receive email
0
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user_pxkzh0
Visitor
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1 Message
4 months ago
Talk to a live agent,
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user_0vdkaz
Visitor
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1 Message
3 months ago
I am beyond frustrated. I’m 75 years old and recovering from spinal surgery. Xfinity informs me I need a new gateway. I would love to schedule an appointment to have a tech deliver and install at my expense. Unfortunately all the AI prompts don’t help and I’ve tried by phone and online with no success. This is unacceptable service.
1
0
user_3uj9r6
Visitor
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1 Message
3 months ago
We need to check our Wi-Fi at a location in Cape Coral, Florida
1
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