Talk to a human

user_gfvxkd Thank you so much for reaching out for help with these interruptions. If there is an ongoing issue in the area, our system would provide all the currently available information to you in a few ways. The automated system, the Xfinity app, the Xfinity assistant, and the Xfinity status center would all let you know with a message and any details that are available. This would also be the same information that any agent you speak with has access to as well.
I would be happy to confirm any on going issues in your area for you if you would like as well. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.