1 Message
Talk to a human
I am beyond upset. I am being charged an extra $200 this month and can’t get a real human in the phone. I was able to in order to set up the account. I am in tears at this point trying to figure this out.
1 Message
I am beyond upset. I am being charged an extra $200 this month and can’t get a real human in the phone. I was able to in order to set up the account. I am in tears at this point trying to figure this out.
XfinitySara
Official Employee
•
1.8K Messages
8 months ago
Hello, @user_o8l65h! Thank you for taking the time to visit our Xfinity Community Forum and for creating a post with your billing concerns. I'm sorry to hear about the trouble you've had reaching us, and I completely understand wanting to know the reason(s) behind the current balance, especially if it's that much higher than you were expecting! You're in the right place :) Our Digital Care Team is wonderful to work with because we'll do whatever we can to help.
The best place to start is viewing the full breakdown of your bill online. Here's how:
1. Log in to My Account
2. Select the purple Account icon in the upper right corner
3. Select "Billing"
4. Select "Bill details"
5. Select "Statement history"
6. Click on "Statement PDF" under your current statement
7. Or click on any of the previous statements listed to view the full document(s)
Please let me know, without releasing any account or service details, if you discover the reason behind this increase. And if we need to take a closer look, helping in any other way, we're happy to!
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