1 Message
TALK TO A HUMAN
The cumulative number of hours I have WASTED over the past 5 years from attempting to get in touch with Xfinity is alarming, not to mention I never leave an interaction with Xfinity feeling good about the service I received. It's not the employees fault-- it's the forced automations on the phone tree and with the assistant. The phone tree typically ends up hanging up on me and it takes me several tries to trick the system in getting me to a human. Do better. This is embarrassing. If I wasn't forced by my apartment buildings to use Xfinity I wouldn't reccomend it to a single person I know-- not even my worst enemy should have to deal with this.
Issue: My modem is not working. It does not reach to my second bedroom in my apartment. I need a new one ASAP. How do I request a new one without spending an hour on the phone.
EG
Expert
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104.9K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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1.4K Messages
2 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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