Visitor
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1 Message
Taking payment out for disconnected mobile service
I don't have mobile service with Xfinity..they're charging me for an watch i don't have..no activation. Claim was filed and closed.The service is shown as disconnected and refunds from xfinity. Multiple conversations with Mobile support,all saying " it's taken care of" and I won't have this problem again .Still having the problem .
XfinityRichard
Official Employee
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2.9K Messages
1 hour ago
Hi there, @user_csf0u2 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns for being charged something you do not have. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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