1 Message
system incorrectly set my tier and no one will fix it
I have opened tickets through the rewards site to show that I have been a customer for 30 years. (nothing done)
I have called customer service directly and had them text me assurances that my tier would be corrected in 24 hours (nothing done)
I called in again today and the customer service rep said my tickets are still open and I have to wait.
This is ridiculous. I have been loyal yet there is zero priority with this issue. I would really like to speak with someone that actually knows how to fix this.
XfinityAngie
Official Employee
•
1.8K Messages
2 years ago
@user_ec93f0, I don't blame you for feeling frustrated. Please send us a DM with your name and full address, and we can take a closer look at your account. Please follow these instructions:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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