Our Digital Care team can help schedule an Xfinity technician for a home service visit, @Pndr. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I AM TRYING TO CHECK THE FOLLOWING TEXT IS A FRAUD
Hi Dianne a, it's Xfinity Assistant. We've identified an issue that may affect your Xfinity Internet and Video services at XXXXXXXXX. A technician will need access to your home to fix the issue.
Please schedule a free technician appointment. 1 - Yes, let's schedule 2 - Not right now
Thank you so much for letting us know you received this text @Pndr, we really appreciate it. To confirm, have you been experiencing any issues with your services?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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111.7K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2.6K Messages
2 years ago
Our Digital Care team can help schedule an Xfinity technician for a home service visit, @Pndr. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Pndr
Visitor
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2 Messages
2 years ago
I AM TRYING TO CHECK THE FOLLOWING TEXT IS A FRAUD
Hi Dianne a, it's Xfinity Assistant.
We've identified an issue that may affect your Xfinity Internet and Video services at XXXXXXXXX. A technician will need access to your home to fix the issue.
Please schedule a free technician appointment.
1 - Yes, let's schedule
2 - Not right now
Txt help or stop
Msg&DataRatesMayApply
1
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