Visitor
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1 Message
Symmetrical in Arlington, VA
Is there a timeline for rolling out symmetrical speeds in Arlington, VA?
I just signed up for Xfinity, switching over from Starry due to promotions in my building. I purchased symmetrical 1 Gbps. All of my plans available had symmetrical speeds, with 2 Gbps being the cap. My broadband fact sheet says it's symmetrical.
However, I only get 100 Mbps upload speeds. Online support verified I should be getting symmetrical speeds - twice - and today they sent a tech. The tech confirmed that it isn't available in my building yet. But this is what Xfinity is selling, and this is what I'm paying for. What's going on? When will I be able to get what I'm paying for, if ever?
EG
Expert
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116.4K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.4K Messages
7 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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