Visitor
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1 Message
Switching to NOW
I'm needing help scheduling a future cancellation of my services in order to switch to prepaid NOW plan. Scheduling a callback for this conflicts with my work schedule so I'm having a hard time getting this done. Some help with this issue world be appreciated!
XfinityJoe
Official Employee
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1.5K Messages
7 hours ago
Good morning
@user_mmp810
Our team would be happy to help, though we would need to securely access your account.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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