Hello, @user_mz58e! We can certainly help you make the changes you're interested in. To clarify, are you running into trouble when trying to make changes online, or in the app?
Thanks for confirming, @user_mz58e! And not to worry, we should be able to help you repackage your services :) Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_mz58e - It looks like you sent a DM, but then it was deleted. May we have you try again, please?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_mz58e
Visitor
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3 Messages
3 hours ago
No straight foward way of doing this so frustrating
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XfinitySara
Official Employee
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2.3K Messages
2 hours ago
Hello, @user_mz58e! We can certainly help you make the changes you're interested in. To clarify, are you running into trouble when trying to make changes online, or in the app?
(edited)
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