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user_tsvig2
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Tuesday, July 16th, 2024 2:08 AM

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Switching providers

I will be switching providers and want to know which company offers service at similar prices. After the terrible customer service and the app being unusable it’s a surprise I didn’t do this earlier.

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2 years ago

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XfinityDilary

Official Employee

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3.2K Messages

2 years ago

 

user_tsvig2 I'm sorry to hear about your experience and to hear you would like to switch. We'd like to help. What specific issues did you experience with the Xfinity App and customer service? 

 

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user_tsvig2

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I have called several times to get updates on the outages to my internet and have been met with the same AI chat bot over the phone that bars me from speaking to an agent and receiving any updates on restoration. When referred to the app to check the status of the outage, I have received the same cryptic “as soon as possible” response prompt and judging from the lack of clarity that many other customers on these forums have experienced it is not just an issue that I am facing. With a whirlwind of certainty surrounding when I will receding internet connection back, I would rather not wait on “as soon as possible” and the circuitous route I have taken from the app and service updates pages and just switch my internet to a different provider. I understand the circumstances but I have had power for the past 5 days and have been without internet connection since then.

2 years ago

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user_tsvig2

3 Messages

@XfinityDilary​  see reply above 

2 years ago

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XfinityDilary

Official Employee

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3.2K Messages

 

user_tsvig2 Understood. I'm sorry about the delay in restoration. We understand the importance of having internet service and appreciate your feedback on this matter. If there's an ongoing interruption due to unexpected circumstances in your area, the best we can do is wait for our repair team to fix the issue. I assure you that we have the best team available working to get your service up and running as soon as possible. Once our crew has an estimated time for restoration, we will update our Xfinity App and Support status website. Thanks for your continued patience and understanding. 

 

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2 years ago

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