Visitor
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1 Message
Switching plans from 500Gbps to 300Gbps
Hi Team,
I'm looking to downgrade my service from the 500Gbps to 300 Gbps in order to save money.
My introductory rate of $50/month expired after 2years and now it's going to $85/month.
Looking at plans, the 300Mbps / $70 per month plan will save me $15 a month.
I go to "purchase the plan" and it shows $100 installation fee. It's been installed for 2 years.
Using the xfinity chat, it's obvious no one is human there and after trying to modify the questions in order to get an answer, I gave up.
How can I get the cheaper plan without an install fee? P.S. I clicked on everything executable and NOTHING shows Direct Messaging.
Thanks!
John
EG
Expert
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114.7K Messages
2 days ago
The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.1K Messages
2 days ago
Hello there, @user_w3oojr! Thank you for creating a post regarding the changes you'd like to make. I'm sorry to hear about the trouble you've had making those changes, and I'd love to see what our team can do to help :) Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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XfinityThomasC
Official Employee
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3K Messages
1 hour ago
We want to thank you for reaching out on the Community Forum for support with your plan switch issue @user_w3oojr. We are glad we were able to resolve your issue with a new promotional package and removing the need for installation. Never hesitate to create another public post for any of your future account and service needs!
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